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FAQs

Frequently Asked Questions

  • Do you have free parking?

    Yes we have free parking
  • Where are you located?

    We are located at 111th St. West and Kellogg St. Turn south onto frontage road and we are located ½ block east. View a map and get directions.
  • Do you deliver?

    Yes we are very proud to offer a five star delivery for a nominal fee. Delivery includes in home placement and set up for all furniture. Find more information about furniture delivery.
  • Can I pick up and handle my own delivery?

    Yes, we will be glad to help you load your purchases and suggest that you bring plenty of blankets and tie downs. When transporting your furniture it is your responsibility to assemble and place all items.
  • What is your low-price guarantee?

    Horton’s will meet any advertised price of any retail store within 100 miles of our location on identical new quality merchandise within 30 days of your purchase.
  • Do you offer a warranty?

    Horton’s warrants all items purchased from us (excluding clearance or as is merchandise) for 1 full year against manufacturers workmanship or defects.

    For added piece of mind, we also offer the Protection 1st plan for purchase. This plan offers a 5 year warranty against defects and accidental damage. We even take it one step further. If no claims are made during your Protection 1st warranty , Horton’s will credit half the purchase price of the plan back to you in the form of a Horton’s gift certificate.

  • Do you have financing plans?

    Yes we do. We almost always have financing available for your furniture with approved credit. Call or come in to the store for details.
  • What is your return policy?

    Stock merchandise may be returned within 48 hours for an exchange or refund as long as merchandise is in new condition. All clearance and “as is” merchandise is non-returnable. Delivery fees are non-refundable.
  • Do you have gift certificates?

    Yes we do. When you are not sure of the exact item or color, gift certificates can be the perfect alternative. They make a great gift for all occasions.
  • Do you offer in-home design service?

    Yes we do. Our experienced design consultants can help you achieve the look you desire. We find that some customer’s can feel overwhelmed with all the choices. Most of our companies have special order capabilities so there are endless possibilities. With a quick trip and a few measurements we can get a better idea of helping you get the room of your dreams.
  • How can I keep my furniture looking new?

    Upholstery

    Vacuum regularly with the hose attachment and upholstery tool on your vacuum. Keeping it clean and dust free. Of course we realize it is easier said than done, but avoid eating or drinking on furniture and keep pets off. We always recommend when furniture gets soiled to use a professional cleaner

    Wood Furniture or Case goods

    First keep your furniture dust free by using a dry clean cloth. Use a better quality polish as needed. Always use coasters for drinking glasses and avoid putting anything hot directly on wood tops. Use placemats to help protect table tops from every day use.

  • What are the different mattress dimensions?

    • Twin

      39” X 75–80”
    • Full

      54” X 75–80”
    • Queen

      60” X 80”
    • King

      76” X 80” (foundation in 2 pieces)
    • California King

      72” X 84”
  • I have a very small room, do I have to paint it beige and use small furniture?

    No way! You can have a lot of drama in a small room. Just be careful mixing too much pattern. You could do a dark rich color on the walls and ceiling and a large cozy piece or two of furniture. Maybe add a tall palm and an up light or floor lamp to set the mood. Add a little texture with a contrast color in a throw or pillows. Use an ottoman with a tray, it doubles as a cocktail table or use it for extra seating.
  • Is it okay to place furniture in front of windows?

    Yes! If it is a window without a view , you can get very creative with layering. I have put a king bed in a clients bedroom by making an odd window in the room look like the focal point. A woven shade over the small window and most of the wall, flanked by side panel drapes, or even cover the wall and window with shutters or louvered doors. By placing the king bed if front of the treatment, the room ended up looking larger and more balanced.
  • Is it okay to mix leather upholstery and fabric upholstery in the same room?

    Yes it is okay. Sometimes having all leather or all the same fabric can look cold or a little boring. While there are many factors to consider in each individual room, mixing leather and fabric usually enhances the room. You will often see furniture grouped in matching sofa, love seat and chair on the showroom of many stores. Very seldom do you find pieces that are all matching when looking in design magazines.
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